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Have you submitted or planning on submitting a claim for Cancellation or Re-arrangement?

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What to do if you have a Complaint


It is the intention to give you the best possible service but if you do have any questions or concerns about this insurance or the handling of a claim you can call, email or to write to us:

Customer Relations Team
UK General Insurance Group Limited, Building 3.1, Carrwood Park, Swillington Common Farm, Selby Road, Leeds LS15 4LG
Tel: 0345 218 2685
Regarding Recent Communcation I've Received Coronavirus Related
Complaint Regarding Something Else
Follow Up An Oustanding Complaint

Direct Group Wedding Services
Customer Relations, PO Box 1193, Doncaster DN1 9PW
Tel: 0344 854 2072
Complaint Regarding A Claims Issue
On all correspondence please tell us you are insured by WeddingPlan Insurance and provide the reference number shown in the policy wording along with the unique policy number from your policy schedule. This will help us to validate your policy details and deal with your query as quickly as possible.