Contact Us

Get in touch

If you have a general enquiry before taking out one of our policies, or you already have a policy with us and need to get in touch simply drop us on email or call us using the details below. 

Sales & General Enquiries

0344 412 3115


What to do if you have a Complaint

 

It is the intention to give you the best possible service but if you do have any questions or concerns about this insurance or the handling of a claim you can call, email or to write to us:

Customer Relations Team
UK General Insurance Group Limited, Cast House, Old Mill Business Park, Gibraltar Island Road, Leeds LS10 1RJ
Tel: 0345 218 2685
Email: customerrelations@ukgeneral.co.uk

Direct Group Wedding Services
Customer Relations, PO Box 1193, Doncaster DN1 9PW
Tel: 0344 854 2072
Email: customer.relations@directgroup.co.uk
On all correspondence please tell us you are insured by WeddingPlan Insurance and provide the reference number shown in the policy wording along with the unique policy number from your policy schedule. This will help us to validate your policy details and deal with your query as quickly as possible.

If you have purchased the insurance policy online, you may also raise your complaint via the EU Online Dispute Resolution Portal at http://ec.europa.eu/consumers/odr/. This will forward your complaint to the correct Alternative Dispute Resolution scheme. For insurance complaints in the UK this is the Financial Ombudsman Service. However, this may be a slower route for handling your complaint than if you contact the Financial Ombudsman Service directly.