Making A Claim

Making a claim on your insurance

To help us to help you, please:

  1. Submit your claim or enquiry by using either method below
  2. Have your wedding insurance policy details to hand
  3. Tell us what's happened
  4. Complete any claim forms we send you (by email or post) without delay
  5. Attach any helpful evidence which you've been able to gather.
Make or enquire about a NEW claim Get an update on an EXISTING claim

Call us

On 0344 412 4296 as soon as you know something's gone wrong (lines are open 9:00am to 5:00pm Monday to Friday)

PLEASE NOTE: if calling us, we are currently experiencing higher than normal volumes due to Coronavirus outbreak and call times can be extremely high and recommend you use the email submission option to enable us to deal with your claim as quickly as possible. Note, we are working on claims in the order of their wedding dates. Thank you for your understanding and patience at this time.

Plan ahead in case you need to make a claim

Organising a wedding takes a huge amount of effort – there are so many things to keep track of. That's why it's important to keep careful records of absolutely everything. That way, if you ever need to make a claim, you'll be able to provide proof of what you've spent with whom, or who you've made arrangements with.

Gather evidence of your claim

Your wedding insurance claim can be processed much more quickly if you let us have as much proof of your claim as possible. This could include:

  • Your original agreements with your suppliers when first booked
  • Written confirmation from your suppliers that they've let you down (we may be able to accept a screen-grab from their Facebook page or website, a letter or an email)
  • Photos of any damage, such as red wine spilt on a wedding dress or damage to the wedding or reception venue
  • Photos and news reports of any extreme weather (eg a Caribbean hurricane which forces you to postpone your wedding)
  • Doctor's or hospital reports in the event of illness
  • Any relevant police reports, such as if wedding presents were stolen from the boot of your car.

What we'll do with your claim

We try to keep things quick and simple, which is why we'll talk your claim through with you first. We understand that problems with a wedding are stressful, so we'll do our best to deal with your claim quickly and efficiently. We can often resolve a wedding insurance claim within a week, providing we have all the information we need.

You can see full details of our claims procedure in our WeddingPlan policy document.